Refund policy
Commitment
At The Gifty Lane, we are committed to providing high-quality products and a pleasant shopping experience.
Please review our return and exchange policy carefully before making a purchase.
Damaged Items
If your item arrives damaged during transit, please contact us within a reasonable time and provide clear photos so we can review the issue.
Once confirmed, we will promptly resolve the issue. You may choose one of the following options:
- A full refund to your original payment method
- A replacement item sent at no additional cost (no return required)
Non-Returnable & Non-Refundable Items
We only accept returns or issue refunds in cases where items are damaged during transit.
For all other reasons, returns, exchanges, and refunds are not accepted.
This includes, but is not limited to:
- Change of mind
- Minor differences in color, packaging, or design
- Shipping delays caused by carriers
Gift & Handmade Product Disclaimer
For gift sets, curated bundles, and handmade items, minor variations in packaging, colors, or details may occur due to sourcing and availability.
Once opened or used, these items are not eligible for return.
Pre-Purchase Responsibility
If you have any questions or concerns about a product, please contact us before placing your order.
We are happy to provide additional details to help you make an informed decision.
Policy Agreement
By placing an order with The Gifty Lane, you agree to this return and exchange policy.
Enforcement of Policy
We reserve the right to deny any return or refund request that does not meet the conditions outlined in this policy.
Customer Support
If you have any questions regarding returns or exchanges, please contact us at:
📧 starstartradinginc2@gmail.com
❤️ Thank You
Thank you for choosing The Gifty Lane. We truly appreciate your support and are committed to making your shopping experience smooth and enjoyable.